Terms of use

01What we offer

Šahbaz Travel provides passenger transport in touring coaches with a driver: coach hire, transfers and group transport in Bosnia and Herzegovina and abroad.

Information on the site is for guidance. Distances and driving times are estimates from Google Maps; actual times depend on roads, borders and mandatory driver rest.

02An enquiry is not a booking

Sending an enquiry creates no contract and no obligation to pay. We reply with a quote stating the price and conditions. A contract is formed when you accept the quote in writing (by email or message) and we confirm the date in writing. Until then the date is not reserved.

03Price, payment and cancellation

The price, payment method, deposit and cancellation terms are set out in the quote or contract for each trip. Unless the quote says otherwise, the price applies to the route, dates and number of passengers in the enquiry; changing the route or duration may change the price.

04During the trip

• We plan every trip in line with the rules on driving time and driver rest. On longer routes this means mandatory breaks and, where needed, a second driver.
• The driver may refuse or stop carrying a person who endangers the safety of the trip or other passengers.
• Smoking is not allowed on the coach.
• The client is liable for damage that passengers cause to the coach intentionally or through gross negligence.
• Each passenger is responsible for their own travel documents, visas and entry requirements of other countries.
• We keep and return items left on the coach where possible, but accept no liability for them.

05Liability

Passengers are insured as required by law. We are not liable for delays or changes caused by force majeure, road conditions, waiting at borders, decisions of public authorities or other circumstances beyond our control.

Nothing in these terms limits the rights that mandatory law gives to consumers.

06Site content

Texts, the logo and photos of our coaches belong to Šahbaz Travel and may not be used without our permission.

07Use of the site

Sending false or automatically generated enquiries, attempting unauthorised access and any interference with the site are prohibited.

08Links to other services

Links to other sites and apps (Google, Viber, WhatsApp, Messenger, social networks) lead to services whose content and rules we are not responsible for.

09Governing law and disputes

The law of Bosnia and Herzegovina applies. We try to resolve disputes by agreement; if that fails, the competent court at the registered seat of ŠAHBAZ GROUP d.o.o. has jurisdiction, unless mandatory consumer protection rules provide otherwise.

10Changes

We may change these terms; the new version applies from its publication on this page. Trips already confirmed remain subject to the terms of their quote or contract.