Privacy Policy
At Šahbaz Travel (ŠAHBAZ GROUP d.o.o.) we take the protection of your privacy seriously. This privacy policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have as a user of our services.
Data controller
The controller of your personal data is ŠAHBAZ GROUP d.o.o., registered at Viteška ulica bb, 74250 Maglaj, Bosnia and Herzegovina. For any questions regarding the processing of personal data, you can contact us using the details in the Contact section.
What data we collect
We collect information you voluntarily provide or that is automatically generated when using our website:
- Name, surname and contact details (email, phone)
- Reservation details and travel preferences
- Payment information when applicable
- Technical data such as IP address, browser, device and on-site activity
Legal basis for processing
We process your data based on: performance of a contract (when you book a service), your consent (e.g. for marketing communications), legal obligation (e.g. accounting regulations), and our legitimate interest (e.g. security and service improvement).
How we use your data
We use your data solely for the purposes of:
- Processing and managing your reservations and requests
- Sending information about our services and promotions if you have given consent
- Improving the quality of our services and user experience
- Monitoring security and preventing abuse
How long we keep your data
We retain data for as long as necessary for the purpose it was collected, including statutory retention periods for accounting and travel documentation. After these periods expire, data is deleted or anonymized.
Consent and your rights
Under data protection laws (GDPR and local laws), you have the right to:
- Access your data
- Rectify inaccurate or incomplete data
- Delete your data ("right to be forgotten")
- Restrict processing or object to processing of your data
- Data portability to another service when applicable
To exercise your rights, contact us via the email or phone listed below.
Cookies
Our site uses cookies to improve your browsing experience. You can disable them in your browser settings, but some site functionality may not work.
Cookies we use include: analytics cookies to track site visits and functional cookies for a better user experience.
Data security
Your data is protected and treated confidentially. We take appropriate technical and organizational measures to prevent unauthorized access, disclosure or loss of data.
Sharing data with third parties
We do not sell or rent your data to third parties. Data may be shared only with trusted service providers necessary for our operations (e.g. payment processing, hosting and email services) or when legally required, and always to the minimum extent necessary for that purpose.
Right to lodge a complaint
If you believe that the processing of your personal data does not comply with the law, you have the right to lodge a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina (AZLP), without prejudice to any other administrative or judicial remedy available to you.
Contact
For any questions regarding privacy or to exercise your rights, you can contact us at:
Email: edin@sahbaz.ba
Phone: +387 60 34 63 771
This privacy policy may be updated from time to time. We recommend checking it regularly to stay informed about how your data is protected.
